This policy applies to purchases from Topstyle online, by telephone and in our showroom.

Certain statutory rights described below apply specifically to consumers: individuals buying wholly or mainly for purposes outside their trade, business, craft or profession.

Purchases made mainly for salon, commercial or professional use are business purchases. Statutory consumer cooling-off rights do not normally apply to these purchases. Business customers remain entitled to the contractual benefits expressly offered by this policy and any rights provided by applicable law.

Nothing in this policy excludes or limits rights that cannot lawfully be excluded.

A minimum deposit of 30% of the total order value is required to place an order where full payment is not made, or to reserve products for later collection or delivery.

An order or reservation is confirmed once payment has been received and Topstyle has issued confirmation. Deposits are credited towards the total purchase price.

The outstanding balance must be paid before collection or dispatch, unless a different arrangement has been agreed in writing, subject to any statutory right to withhold payment.

Once products have been allocated to a confirmed reservation, they will be held exclusively for that customer and will not be sold or reassigned to another customer during the agreed holding period.

We hold your reserved products without storage charges for three calendar months from the date your order is confirmed.

Your order confirmation will show when this period ends. If your products are not yet available at that point, we will agree a reasonable collection or delivery period once they become available. You will not be charged for delays caused by Topstyle.

Please arrange collection or delivery before the free storage period expires.

If your products remain on hold after three months from order confirmation, we will contact you with a quotation for continued warehouse storage.

The quotation will explain the price, applicable VAT, charging basis and proposed start date. Storage charges will begin only after you have agreed to the quotation in writing. Charges will not be backdated.

If you do not wish to continue with paid storage, please arrange collection or delivery within the reasonable period specified in our notice.

Storage charges will not apply to delays caused by Topstyle. Any agreed storage charges must be settled before products are released, subject to your statutory rights.

Please contact us if you need to discuss your collection, delivery or storage arrangements.

For eligible consumer purchases made online or by telephone, you may cancel without giving a reason from the time the order is placed until 14 days after the day you receive the goods.

For goods ordered together but delivered separately, the period generally runs from receipt of the last item.

You must tell us clearly that you wish to cancel before the cancellation period expires. You then have a further 14 days to send the goods back.

You may use our Return Form, the cancellation template below, or another clear statement. Using our form or obtaining prior approval is not a condition of exercising this statutory right.

The custom-product and hygiene exceptions below may apply.

You may inspect goods as reasonably necessary to establish their nature, characteristics and functioning.

Please return all supplied components, accessories and instructions, and use the original packaging where possible or suitable protective packaging.

Opening packaging does not automatically remove your cancellation rights, except where a valid sealed-goods exception applies.

If handling goes beyond what is reasonably necessary — for example, use in salon treatments or modification — we may deduct the resulting reduction in value where permitted by law. Any deduction will be explained and will not be a fixed restocking charge.

Statutory change-of-mind cancellation rights do not apply to goods genuinely made to your specifications or clearly personalised. Ordering a standard catalogue product from a supplier does not, by itself, make it a personalised product.

A hygiene exception may apply where goods:

• Were supplied sealed;
• Are genuinely unsuitable for return for health protection or hygiene reasons; and
• Were unsealed after delivery.

Pedicure basins, nail drills and other equipment are not automatically excluded solely because of their product category.

We will identify applicable exclusions before purchase. These exclusions do not remove rights relating to faulty, damaged or misdescribed products.

For purchases without a statutory cooling-off right, Topstyle offers a voluntary return within 14 days of collection or delivery, subject to the following conditions:

• The product is unused and in its original packaging.
• It has not been assembled, installed, modified or damaged.
• All accessories and components are included.
• It remains in a condition suitable for resale.
• It is not personalised, custom-made or an unsealed hygiene-sensitive product.

Eligible full-price products may be returned for a refund. Under this voluntary offer, sale products are eligible for exchange only.

Original delivery charges are not refundable under this voluntary offer, and customers are responsible for return transport costs.

This section does not restrict statutory remedies or replace the separate terms for cancelling an unfulfilled reservation.

Consumers have the same statutory rights for sale products as for full-price products, including eligible cooling-off refunds and remedies for faults.

A discount does not remove those rights. However, a specific defect clearly disclosed and expressly accepted before purchase will not itself justify a claim about that same defect.

The exchange-only restriction above applies solely to voluntary change-of-mind returns where no statutory refund right exists.

Please inspect your delivery promptly and, where possible, report visible damage, missing items or incorrect products within three days.

This is a request to help us investigate quickly, not a deadline that removes your statutory rights.

Please provide your order reference and a description of the issue. Photographs of the product, packaging and delivery label are helpful where reasonably available, but a valid claim will not be rejected solely because photographs cannot be provided.

Stop using any product that appears unsafe and contact us for assistance.

If goods do not conform to the contract, consumers may be entitled to a repair, replacement, price reduction or refund.

Where a qualifying fault arises within the first 30 days of delivery, you may exercise your short-term right to terminate the purchase and obtain a refund.

After that period, repair or replacement is generally available, subject to the legal rules on feasibility and proportionality. A price reduction or termination may be available where, for example, the fault is serious or a repair or replacement fails or is not completed within a reasonable time without significant inconvenience.

Statutory remedies are provided without charge, including necessary transport costs.

Any manufacturer’s or Topstyle commercial warranty is additional to statutory rights. Expiry of a warranty does not automatically end those rights.

Damage caused by misuse, accidental damage or normal wear and tear is not itself a manufacturing defect.

We may arrange a reasonable inspection or technical assessment to establish the cause of a reported problem.

If the assessment indicates misuse, accidental damage or another issue outside applicable rights or warranty cover, we will explain the findings.

Any proposed chargeable repair, assessment or transport service will be quoted and agreed in advance. No charge arises automatically simply because an assessment does not reproduce the reported fault.

Contact us using the Return Form below this policy or the contact details below.

Please provide your order number or other reasonable proof of purchase, the products concerned and your contact details. For a faulty-product claim, describe the issue. A reason is not required for statutory cooling-off cancellation.

We will provide practical instructions and confirm the appropriate return location. Returns may be arranged by carrier or to our designated premises.

For change-of-mind returns, you pay the direct return cost where this was disclosed before purchase. For bulky goods that cannot normally be returned by post, we will provide the return cost or a reasonable estimate before purchase.

An optional collection service may be available. The cost depends on the goods and location and will be quoted, including applicable VAT, for agreement before booking. It may be deducted from your refund with your agreement.

For goods qualifying for a statutory faulty-product remedy, Topstyle covers necessary return or collection costs.

For statutory cooling-off cancellations, we will refund you within 14 days of receiving your cancellation notice. We may withhold reimbursement until we receive the goods or evidence that you sent them back, whichever occurs first, unless we have offered to collect them.

When you cancel an entire eligible order, the refund includes the original standard delivery charge. Additional costs for a premium delivery option do not have to be refunded.

For statutory refunds involving faulty goods, we will refund within 14 days of receiving the returned goods, including applicable delivery charges as required by law.

Approved voluntary returns will be refunded within 14 days of receipt.

Refunds use the original payment method unless you expressly agree otherwise, without a refund processing fee.

Exchanges depend on stock availability. Topstyle covers standard delivery of the replacement under an agreed exchange; any agreed product price difference remains payable or refundable.

We use the personal information needed to administer orders, reservations, collections, returns, refunds and complaints.

This may include contact details, order records, correspondence and relevant product photographs. Please avoid including identifiable clients, unrelated personal information or payment-card details in photographs or messages.

Depending on the purpose, processing is based on performing our contract, complying with legal obligations or legitimate interests such as investigating claims. Information is shared only where necessary with relevant service providers, such as carriers, payment providers and repair agents.

Our separate Privacy Notice — https://topstyle.ie/privacy-policy/ — explains our identity and contact details, purposes and legal bases, recipients, retention periods, international transfers where relevant, and your applicable data protection rights.

You may also complain to Ireland’s Data Protection Commission. Submitting a return request does not constitute consent to marketing.

Legal business name: Top Style Salon Equipment ltd, trading as Topstyle
Business and correspondence address: Unit 5, 60A, The Long Mile Centre, Long Mile Rd, Walkinstown, Dublin, D12 AXV7
Returns email: topstyleireland@gmail.com
Telephone: 015574656
Website: topstyle.ie

Please contact us if you have a question or complaint about your order.

You may copy the wording below and send it to us. You can also use another clear statement of cancellation.

The policy and agreed terms provided when your order was placed apply to that order. The date displayed on this page does not make new terms apply retrospectively. Later changes will not automatically replace existing agreed terms or reduce your statutory rights.