Faq

Will I receive a refund for items I haven’t received?
Yes, we will issue refunds for items that are not in stock. Typically, it takes 4–5 working days for the refund to appear in your bank account.

Fill out our returns form. (return form)

Returns Information
To inform us of your intention to return goods, simply complete our Returns Form and provide your receipt as proof of purchase (paper or email). Your order number must be clearly marked on the form and sent along with the returned goods. We recommend using recorded delivery and ensuring the goods are securely packaged and insured, as we cannot be responsible for lost or damaged items.

Can I change my order after processing it? Please review your items carefully before finalizing your order. Unwanted items may be returned within 14 days of delivery if they are unused, unassembled, in their original packaging and in resalable condition. Original delivery charges are non-refundable, and return shipping costs are the customer’s responsibility unless the item is faulty or incorrect. Sale items can be exchanged within 14 days but are not eligible for a refund.

What does the warranty cover for Top Style’s furniture and equipment items?
We ensure that all goods are correct and undamaged upon delivery. However, if you receive incorrect or damaged goods, or if items listed on your receipt are missing, contact us within 48 hours of receiving your delivery. We will review the issue and get back to you promptly. If you need to return an item, we will cover the delivery cost. For damaged items, we may request photos and, in some cases, ask you to return the goods.

Exclusions to Warranty
The warranty does not cover:

1. Defects from wear and tear, willful damage, negligence, improper maintenance, or failure to follow instructions.
2. Goods that have continued to be used after a defect is noticed.
3. Electric or electronic components damaged by high voltages, static, or mishandling.

What is the cancellation policy for furniture and equipment items?
Furniture and equipment orders cannot be canceled more than 5 days after delivery. If you cancel before or upon delivery, 80% of your total order will be refunded.

Is there a delivery fee for online purchases?
Yes, the delivery fee will be calculated and added at checkout, depending on the delivery area.

How long does delivery take after purchase?
In-stock items are delivered within 3–5 working days . Pre-ordered items take approximately 2 – 4 weeks for delivery.

Do you offer Click & Collect?
Yes! You can choose to collect your items. Just give us a call to schedule a pickup appointment. Collection times will vary depending on the item.

What is your return policy on salon equipment?
For unwanted salon equipment, we offer a 14-day returns policy. Please fill out our Returns Form to initiate the return. We do not cover return shipping fees. Items can be posted or returned in person.

Do you offer salon equipment consultations?
Yes, we offer phone consultations or in-person meetings where our sales team can provide advice on what equipment would best suit your needs, as well as information on prices, delivery times, and financing options.

What financing options do you have for salon equipment?
We offer financing through Humm, providing flexible payment options for your convenience.

You can schedule an appointment to view our salon equipment in person. 

You can visit our showroom during the working hours.

What range of salon furniture and equipment does Top Style offer?
Top Style provides a wide selection of high-quality salon furniture and equipment, including styling chairs, backwash units, LED mirrors, barber chairs, manicure desks, and much more.

Yes! Our salon furniture is perfect for hair salons, beauty salons, and barber shops. No matter your salon’s needs, we’ve got you covered.